Return Policy
At Aurum Garland, each of our products is handcrafted with care and inspected before shipping to ensure the highest quality. Because our items are consumable and made in small batches, all sales are final.
If your order arrives defective or damaged, please contact us within 7 days of delivery at info@aurumgarland.com. We will gladly work with you to provide a prompt replacement. To help us resolve the issue quickly, please include your order number and a photo of the defective item in your message.
We are committed to your satisfaction and will do our best to ensure you receive a quality product you can enjoy with confidence.
Shipping Policy
At Aurum Garland, we believe your experience should be exceptional from start to finish. Each order is entrusted to the most reliable shipping provider available at the time of dispatch, ensuring your handcrafted goods are delivered with care and efficiency.
Once your order has shipped, tracking information will be sent to you as soon as possible, so you can follow your delivery every step of the way.
Should you have any questions about your shipment, our Client Care team is delighted to assist at info@aurumgarland.com.
Privacy Policy
Last updated: July 01, 2025
Introduction
Aurum Garland values your privacy and is committed to maintaining the security and confidentiality of your personal information. This Privacy Policy describes how your data is collected, used, and protected when you visit www.aurumgarland.com on the Squarespace platform.
Information We Collect
We collect information when you place an order, sign up, or interact with our site:
Name, shipping/billing address, email, and phone number
Payment information processed securely through Squarespace’s SSL encryption
Order history and product preferences
Automatically, device data and analytics via cookies and Squarespace’s analytics tools
How Your Information Is Used
Your information is used to:
Process and fulfill orders
Communicate updates and customer service responses
Improve products, services, and user experience
Send occasional marketing (with opt-out choices)
Comply with legal and data privacy obligations
Cookies, Consent, and Tracking
We utilize Squarespace’s built-in cookie banner to notify you about cookies and provide you with options to manage your preferences, helping us comply with GDPR and other privacy laws. Cookies help us remember your cart, analyze trends, and enhance your experience.
Third-Party Sharing
We do not sell or lease your information. Personal data may be shared only with trusted vendors for payment, order fulfillment, website operation, and analytics.
Your Rights
Depending on your location, you may have the right to access, amend, or delete your personal data. Please contact us at info@aurumgarland.com for privacy requests.
Security
All information submitted to the website is protected by Squarespace’s SSL encryption and industry-standard security measures.
Policy Changes
We may occasionally update this policy. All updates will be posted on this page with a new revision date.
For more privacy information about Squarespace, visit their Privacy Policy page.
Terms of Service
Last updated: July 01, 2025
Agreement to Terms
By accessing or purchasing from Aurum Garland, hosted on Squarespace, you agree to these Terms of Service. If you disagree, do not use our site.
Use of our Website
You agree to:
Provide accurate account and payment information
Use the site only for lawful purposes
Not attempt to disrupt or compromise website security
Products and Orders
All products, descriptions, and prices are subject to change without notice.
We strive for accuracy but cannot guarantee content will be error-free.
Orders are subject to acceptance and availability. We may need to refuse or cancel an order.
Payment is processed securely via Squarespace’s SSL-enabled checkout.
Shipping, Returns, and Refunds
See our Shipping and Returns Policy above.
Intellectual Property
All text, photos, and branding are the exclusive property of Aurum Garland LLC. Use, reproduction, or distribution without prior written consent is prohibited.
Liability Limitation
Aurum Garland is not liable for indirect or incidental damages related to the use, misuse, or inability to use our products or site.
Legal Compliance
We make reasonable efforts to comply with privacy, security, and access requirements (such as GDPR, CCPA, and ADA) using Squarespace’s built-in tools, cookie banners, and SSL. Final legal compliance is your responsibility as a website visitor and customer.
Contact
For questions regarding these terms, contact info@aurumgarland.com.